Reporting to the Program Director, the Clinical Assessor is responsible for ensuring that clients are referred to the appropriate level of care by screening, interviewing, scheduling, and completing assessments and completing the intake process with clients and their families both on-site and in the field.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Prepares daily assessments, screenings, and diagnoses for prompt referral and intake to the appropriate level of care.
- Managing the admissions line and prompt response to callers utilizing excellent customer service and professionalism.
- Assisting a potential client that does not need treatment at Phoenix House to connect with outside sources to provide the appropriate resources and care needed.
- Evaluates test results, psych evaluations, legal histories, social histories, and drug assessments, along with other reports/interviews to determine if the candidate is appropriate for treatment at Phoenix House.
- Performs primary counselor duties to clients and their families, including but are not limited to:
- Development of treatment plans for review by a supervisor
- Counseling services such as crisis intervention; group, individual, family and didactic sessions
- Conducts initial screenings and comprehensive assessments
- Prepares discharge summary and planning
- Coordination of treatment services with probation, school, and other referral sources.
- Multi-lingual counselors may be asked to conduct services in multiple languages to meet the needs of the clients and families.
- Determines and prepares a substance abuse diagnostic impression for each client after reviewing all materials provided, conducting additional assessments, and completing client/family interviews.
- Coordinates and completes the admissions of clients with approval by their authorized representatives and/or funding agencies after coordinating with the Assessment & Referral team, Client Care team, Billing team, and Treatment team to ensure that potential clients are screened and authorized for treatment by the appropriate funding source(s).
- Maintains accurate and timely documentation utilizing web-based and internal databases in accordance with the expectations and standards of Phoenix House policy and procedures, state licensing requirements, and funding/contract requirements.
- Has on-call responsibilities for referrals, admissions, prospective or current patient issues, and needs.
- Establishes and maintains community agency communications and contacts.
- Assists in verifying benefits and obtaining authorizations for treatment.
- Works on a multidisciplinary team to facilitate client services.
- Attends weekly clinical supervision and reviews with the clinical team, including other counselors and the Clinical Manager as needed.
- Adheres to the professional ethics and conduct of standards as established by professional licensure and the policies of Phoenix House.
- Attends all required staff training sessions in accordance with Phoenix House and state licensing requirements, completes all training on time
- Attends and participates in program and all staff meetings
- Adheres to and promotes the Phoenix House Mission, Vision, and Values while acting as a role model for others
- Other duties as assigned
- Master's degree in Counseling or Social Work
- Must be a QCC, fully licensed as a LPC, LMFT, LCSW in the state of Texas; or
- If only provisionally licensed (LPC-A, LMSW, LMFT-A), then must also have a LCDC licensure in the state of Texas
- One or more years of counseling experience which include providing assessments or admissions for substance abuse or mental health services
- Must maintain a valid Drivers' License, have proof of automobile insurance and maintain a safe driving record based on Phoenix House policy
KNOWLEDGE, SKILLS, AND ABILITIES
- Demonstrated commitment and adherence to Phoenix House Mission, Vision, and Values: I CARE For? Integrity, Collaboration Appreciation, Respect, Excellence, and Forward-Thinking
- Proficiency in MS Office systems
- Ability to utilize an electronic healthcare record
- Establish and maintain effective working relationships with others
- Communicate effectively with others both orally and in writing
- Ability to work effectively in a fast-paced changing environment
- Ability to establish and consistently enforce appropriate boundaries with patients
- Ability to model positive behavior and demeanor
- Understanding of addiction, co-occurring models, and treatment modalities
- Understanding of patient development and family systems
- Excellent time management and organizational skills
- Ability to be flexible; problem solver, self-directed; customer service-oriented, and collaborative
- Skills and ability to engage and develop a rapport with patients and families of various backgrounds
- Bilingual in Spanish preferred
Job location: Dallas, TX
Job code: 100