Quality and Development Supervisor (Full-Time) (Dallas, TX)


Reporting to the Quality Director, the Quality and Development Supervisor is responsible for working with the quality management and development team of Phoenix House Texas to achieve departmental goals.


  •  Supervision and oversight of the data entry staff and processes.  Ensures design and execution of effective planning, processes, and internal audits meet all regulatory, accreditation, and internal.   
  • Responsible for performance management of data entry staff to include hiring, training, coaching, performance evaluation, and general supervision.
  •  Collaborates with Quality Director to develop and implement quality management and improvement plans, training plans, and compliance plans to ensure compliance with all licensure, contract, accreditation, and Phoenix House Texas policies.
  •  Responsible for completing all records requests according to state guidelines and Phoenix House Texas Policy as requested.  Maintains all patient records and organizes a system for data storage in compliance with all relevant standards.
  • Collaborates with Quality Director to review and develop corrective action plans with all external audits.


The incumbent in this position supervises Data Entry Staff and other roles as required/requested.


  • Master's degree in a related area required
  • QCC Credentials required
  • LPC, LMFT, and/or LCSW required
  • LCDC preferred
  • Maintain CEU's specific to current licensing, internal agency, and funding source requirements.
  • Experience with clinical training
  • Experience with Substance Abuse/Chemical Dependency treatment service delivery (RTC and IOP preferred) preferred
  • Clinical Experience with SUD and Mental Health populations
  • Experience with CARF accreditation
  • Experience with HHSC and TAC guidelines for Substance abuse treatment
  •  Experience with CMBHS electronic records
  • Non-Profit Business Experience
  •  Must maintain a valid Drivers' License, have proof of automobile insurance and maintain a safe driving record based on Phoenix House policy 


  • Demonstrated commitment and adherence to Phoenix House Texas Mission, Vision, and Values: I CARE For- Integrity, Collaboration Appreciation, Respect, Excellence, and Forward-Thinking
  • Proficiency in MS Office systems
  • Ability to utilize an electronic healthcare record
  • Establish and maintain effective working relationships with others
  • Communicate effectively with others both orally and in writing
  • Ability to work effectively in a fast-paced changing environment
  • Ability to establish and consistently enforce appropriate boundaries with patients
  • Ability to model positive behavior and demeanor
  • Understanding of addiction, co-occurring models, and treatment modalities
  • Understanding of patient development and family systems
  • Excellent time management and organizational skills
  • Ability to be flexible; problem solver, self-directed; customer service-oriented, and collaborative
  • Skills and ability to engage and develop a rapport with patients and families of various backgrounds

Job Location: Dallas, TX
Job code: 103