The Patient Access Specialist oversees and assists with patient and family access to care
at Phoenix House in regards to the customer service, financial, administrative,
and other related areas and responsibilities.
ESSENTIAL DUTIES AND RESPONSIBILITIES
and provide a high level of customer service to patients, families,
referral sources and all related parties.
answer inbound phone calls as needed to ensure the treatment process is
organized and prompt.
families and assist all visitors with check in, questions, and intake
in scheduling making adjustments to best meet the needs of the patients
and program needs.
clinical staff with assessment responsibilities when and where
with families to review financial needs, eligibility, as well as
collecting payments, setting up payment plans/loans, reviewing benefits, financial
screening, and answering all financial questions.
consultations with families explaining their financial responsibility and the
options available to them for payment.
follow ups calls for continuing payment arrangements as funding sources term
Eligibility determinations for DSHS funded clients
an agreed upon plan for payment (i.e. promissory notes and credit card
initial fees at intake and reconcile them for finance department
reconciliation of residential and outpatient program billing violations
and initial orientation of all new residential clients and their families
family and patient with all necessary paperwork, explanations of services,
and patient materials (handbooks, notebooks, supplies…etc)
of patients into local school district.
Maintain frequent communication with local school district to
ensure timely enrollment after admission.
assessment/admission/discharge and census data.
Report as requested/required.
Cash dispersal and reconciliation including gas cards and any other related payment
methods or sources.
and tracking of all donated funds where applicable.
of office supplies, lab equipment, and other program needs
- Distribute Co
Payments for client medications
- Milieu management as requested/required
- Attends all
required training sessions in accordance with Phoenix House and state
- Adheres to
and promotes the Phoenix House mission and values. Acts as a role model to clients and
- Other duties
as assigned by supervisor.
- Background in finance, accounts payable, billing, or other related field is preferred
- Chemical dependency services experience is preferred
- Must maintain a valid Drivers' License, have proof of automobile insurance and maintain a safe driving record based on Phoenix House policy
KNOWLEDGE, SKILLS, AND ABILITIES
- Demonstrated commitment and adherence to Phoenix House Mission, Vision, and Values: I CARE For? Integrity, Collaboration Appreciation, Respect, Excellence, and Forward-Thinking
- Proficiency in MS Office systems
- Ability to utilize an electronic healthcare record
- Ability to do basic mathematics and finance
- Establish and maintain effective working relationships with others
- Communicate effectively with others both orally and in writing
- Ability to work effectively in a fast-paced changing environment
- Ability to establish and consistently enforce appropriate boundaries with patients
- Ability to model positive behavior and demeanor
- Understanding of addiction, co-occurring models, and treatment modalities
- Understanding of patient development and family systems
- Excellent time management and organizational skills
- Ability to be flexible; problem solver, self-directed; customer service-oriented, and collaborative
- Skills and ability to engage and develop a rapport with patients and families of various backgrounds
- Bilingual in Spanish preferred
Job location: Austin, TX
Job code: 90