Patient Access Specialist (Full-time) (Austin)


The Patient Access Specialist oversees and assists with patient and family access to care at Phoenix House in regards to the customer service, financial, administrative, and other related areas and responsibilities. 


  • Maintain and provide a high level of customer service to patients, families, referral sources and all related parties.
  • Will answer inbound phone calls as needed to ensure the treatment process is organized and prompt.
  • Greet families and assist all visitors with check in, questions, and intake paperwork/process.
  • Assist in scheduling making adjustments to best meet the needs of the patients and program needs.
  • Assists clinical staff with assessment responsibilities when and where appropriate/necessary.
  • Work with families to review financial needs, eligibility, as well as collecting payments, setting up payment plans/loans, reviewing benefits, financial screening, and answering all financial questions.
  •  Financial consultations with families explaining their financial responsibility and the options  available to them for payment.
  •  Financial follow ups calls for continuing payment arrangements as funding sources term
  • Financial Eligibility determinations for DSHS funded clients
  • Create an agreed upon plan for payment (i.e. promissory notes and credit card authorizations)
  • Collect initial fees at intake and reconcile them for finance department
  •  Facilitate reconciliation of residential and outpatient program billing violations
  • Admissions and initial orientation of all new residential clients and their families
  • Provide family and patient with all necessary paperwork, explanations of services, and patient materials (handbooks, notebooks, supplies…etc)
  • Enrollment of patients into local school district.  Maintain frequent communication with local school district to ensure timely enrollment after admission.
  • Track assessment/admission/discharge and census data.  Report as requested/required.
  •  Petty Cash dispersal and reconciliation including gas cards and any other related payment methods or sources.
  • Collection and tracking of all donated funds where applicable.
  • Ordering of office supplies, lab equipment, and other program needs
  •  Distribute Co Payments for client medications
  • Crisis interventions
  • Milieu management as requested/required
  • Attends all required training sessions in accordance with Phoenix House and state licensing requirements.
  • Adheres to and promotes the Phoenix House mission and values.  Acts as a role model to clients and other staff. 
  • Other duties as assigned by supervisor.


  • Background in finance, accounts payable, billing, or other related field is preferred
  • Chemical dependency services experience is preferred
  • Must maintain a valid Drivers' License, have proof of automobile insurance and maintain a safe driving record based on Phoenix House policy


  • Demonstrated commitment and adherence to Phoenix House Mission, Vision, and Values: I CARE For? Integrity, Collaboration Appreciation, Respect, Excellence, and Forward-Thinking
  • Proficiency in MS Office systems
  • Ability to utilize an electronic healthcare record
  • Ability to do basic mathematics and finance
  • Establish and maintain effective working relationships with others
  • Communicate effectively with others both orally and in writing
  • Ability to work effectively in a fast-paced changing environment
  • Ability to establish and consistently enforce appropriate boundaries with patients
  • Ability to model positive behavior and demeanor
  • Understanding of addiction, co-occurring models, and treatment modalities
  • Understanding of patient development and family systems
  • Excellent time management and organizational skills
  • Ability to be flexible; problem solver, self-directed; customer service-oriented, and collaborative
  • Skills and ability to engage and develop a rapport with patients and families of various backgrounds
  • Bilingual in Spanish preferred
Job location: Austin, TX

Job code: 90