Reporting to the Director of Outpatient Services, the IOP Clinical Supervisor is responsible for the supervision of clinical staff and functions, overseeing client and family care and is responsible for all related duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Provides training and clinical supervision to staff for all clinical services.
- Responsible for performance management of clinical staff to include hiring, training, coaching, performance evaluation, and general supervision.
- Review and approve staff documentation relating to program delivery, time records, leave requests, and other programmatic documentation.
- Supervise and ensure all documentation is accurate, complete, timely, audited, of high quality, and submitted as required by contracts, licensing, and utilization review.
- Provides quality assurance and improvement in all areas of programming, including documentation, group, individual, family services, and educational services.
- Performs primary counselor duties to clients and their families include but are not limited to psychosocial assessments; development of treatment plans; crisis intervention; group, individual, family and didactic sessions; discharge summary and planning; coordination of treatment services with probation, school and other referral sources. Counseling sessions may be provided on-site or in-home as identified by contract or client needs. Multi-lingual counselors may be asked to provide services in multiple languages to meet the needs of the clients and families
- Conducts staff meetings to review client/program progress and discharge readiness
- Assures that effective clinical protocols and practices are followed and monitors clinical integrity and effectiveness of the program.
- Responsible for ensuring appropriate staff coverage and scheduling.
- Provides on-call support during regularly scheduled administrator on-call rotation.
- Observes treatment services provided, both individual and group, to ensure that appropriate curricula, best practices, and methods are being used and that high-quality services are being delivered. Provides coaching as needed to develop counselor skills and improve the quality of services.
- Collect data, complete and submit required reports accurately and in a timely fashion, ensuring contract compliance and quality services.
- Works with Phoenix House quality team to maintain staff professional growth and development through training, seminars, workshops.
- Ensures participation of all staff in required training and continuing education courses related to area(s) of specialization to remain current in the field. Ensures opportunities for cross-functional training of staff.
- Assists with and conducts investigations of major incidents in the community as well as a clinical intervention.
- Promotes and utilizes a strengths-based treatment model for adolescent substance abuse treatment.
- May perform assessments, screenings, and intakes with patients as required.
- Attends all required staff training sessions in accordance with Phoenix House and state licensing requirements, completes all training on time
- Attends and participates in program and all staff meetings
- Adheres to and promotes the Phoenix House Mission, Vision, and Values while acting as a role model for others
- Other duties as assigned
The incumbent in this position is IOP Counselors and IOP Senior Counselors
- Master's degree in social work or counseling/education is required.
- QCC requirements required
- LPC, LCSW, LCDC, or LMFT required.
- One or more years' experience with counseling and adolescent services preferred.
- Two or more years of clinical supervisory experience preferred
- Must maintain a valid Drivers' License, have proof of automobile insurance and maintain a safe driving record based on Phoenix House policy
KNOWLEDGE, SKILLS, AND ABILITIES
- Demonstrated commitment and adherence to Phoenix House Mission, Vision, and Values: I CARE For - Integrity, Collaboration Appreciation, Respect, Excellence, and Forward-Thinking
- Proficiency in MS Office systems
- Ability to utilize an electronic healthcare record
- Establish and maintain effective working relationships with others
- Communicate effectively with others both orally and in writing
- Ability to exercise independent judgment and leadership, analyze situations accurately, and take effective action.
- Ability to use effective leadership skills in daily interactions, planning, and delegation of duties
- Ability to work effectively in a fast-paced changing environment
- Ability to establish and consistently enforce appropriate boundaries with patients
- Ability to model positive behavior and demeanor
- Understanding of addiction, co-occurring models, and treatment modalities
- Understanding of patient development and family systems
- Excellent time management and organizational skills
- Ability to be flexible; problem solver, self-directed; customer service-oriented, and collaborative
- Skills and ability to engage and develop a rapport with patients and families of various backgrounds
- Bilingual in Spanish preferred
Job location: Dallas, TX
Job code: 115